We’ve missed you and we can’t wait to welcome you back to the theatre.
We've been working hard to make sure that it is safe for everyone and we are following all of the up-to-date COVID-19 and social distancing guidelines.
We have reconfigured the auditorium into seat bubbles (ranging in size from 1-3 seats) and reduced the overall capacity to ensure that groups will be seated at least 1m apart. This includes leaving space either side of each bubble and respacing rows to allow additional space in front and behind.
Current government guidance allows you to attend in groups of up to six people or two households. You must practise physical distancing from other groups at all times.
We will keep reviewing the government advice and update our guidelines in line with any changes to the regulations. You can read the full government guidance here.
On arrival to the theatre everyone aged over 16 will need to register their details for NHS Track and Trace. Please download the app before your arrival.
We have enhanced our cleaning and the theatre will be cleaned throughout the day and thoroughly between every performance. We have also reconfigured our air conditioning system so it pulls in 100% fresh air into the auditorium.
But we also need your help to keep the theatre safe for you, other audience members and our team. So please take the time to read and follow our new guidelines below.
Please note: From 19 July 2021 the Government is due to issue new guidance for theatres that could see an end to social distancing. We hope these new guidelines will allow us to expand our capacity and add more seats back to our auditorium. If you book for a performance after 19 July 2021, we may no longer follow social distancing and so you may be seated closer or next to another group. We will keep this page up to date as we make any updates to our guidelines.
Contactless Tickets: All our tickets will now be issued as e-tickets, which can be printed at home or shown on a digital device when you arrive.
Audience Bubbles: All tickets will be sold in pre-set group sizes, ranging from 1 to 3 seats.
Advance Booking Only: Tickets must be booked in advance either on the website or over the phone. Sales for a performance will close one hour before the performance starts. Please note there will be no Box Office sales at the theatre.
Greater Flexibility: For extra reassurance we have extended our usual ticket exchange policy and we will be offering you the ability to exchange your tickets up to 24 hours before your performance.
Pre-order Drinks: We will not be able to take orders at the bar. But you will be able to order your drinks in advance.
Feeling Unwell? It is important that you do not travel to the theatre if you or anyone in your group:
Please contact us as soon as possible if you know you will be unable to attend and we can re-arrange your tickets. We have extended our usual ticket exchange policy and we will be offering you the ability to exchange your tickets up to 24 hours before your performance.
Bring A Face Covering: During your visit you will need to wear a face covering at all times, except, as briefly as possible, to eat or drink.
Dress For The Weather: We will try to get everyone to their seats as quickly and safely as soon as possible, but we may need to ask you to queue outside of the theatre so please bring appropriate clothing and umbrellas where necessary.
Travel: Consider your travel options in advance and try to cycle or walk to the theatre where possible. Please make sure you arrive at the theatre in good time.
E-tickets: Make sure you have downloaded your ticket to your digital device or have a copy printed.
Pack Light: Limit the number of unnecessary items you bring to the theatre. We don’t have a cloakroom or bag storage facilities and large bags can’t be taken into the auditorium.
Arrive Early: The theatre will open 45 minutes before the performance starts. Please note there will be strictly no latecomers for any production.
Join The Queue: On arrival at the venue please join the queue outside, ensuring you maintain a safe distance from others.
Wear A Face Covering: Please put on your face covering before entering the building.
Sanitise Your Hands: We will have hand sanitiser available as you enter and in key locations across the building
NHS Track & Trace: Every visitor aged over 16 will need to scan our official NHS Test & Trace QR code to check-in when you arrive.
Temperature Check: As you enter we’ll carry out a temperature check using a thermal imaging camera.
Ticket Check: Have your ticket ready to show a member of our Front of House team either on your digital device or have a copy printed.
Stay In Your Seat: After you arrive we will try and move you straight to your seat inside the auditorium to help us maintain social distance.
Keep Socially Distant: During your visit please ensure you maintain a safe distance from anyone outside your bubble at all times.
Follow The Routes: When moving around the theatre, please follow the marked routes to help maintain safe distancing.
Drinks Service: We will not be able to take orders at the bar. But you will be able to order your drinks in advance online.
Break: Some performances may include a 15 minute pause. We are unable to offer bar service during the pause and we kindly ask audiences to remain mindful of social distancing if queuing for the toilets.
Staggered Exit: We will be asking everyone to leave the auditorium in groups to help with social distancing. Please stay in your seat at the end of the performance and wait until one of our team directs you to leave.