Terms & Conditions

The Almeida Theatre (we) reserve the right to:

  • make any alterations to the advertised programme or casting rendered necessary by unavoidable causes
  • request any ticket holder to leave the theatre and take appropriate action to enforce this right
  • refuse admission or eject from the venue any person that it believes is likely to cause a nuisance, disturbance or threat to other audience members, the venue or its employees
  • refuse admission to anyone whose tickets have been purchased through an unauthorised agency or third party
  • rescind a membership or gift membership should the recipient contravene our terms of sale

Tickets and Booking

  • Every member of the audience must have a valid ticket for the date and time that they are attending and be able to produce I.D. to support a concessionary or discounted rate
  • It is your responsibility to ensure that all tickets issued to you are accurate, and that personal information provided when making a booking is correct
  • The Almeida Theatre takes no responsibility for tickets lost in the post
  • No tickets may be re-sold for any reason by any outlet other than the Almeida Theatre Box Office or one of its authorised ticket agents (unauthorised outlets include websites such as auction sites). Failure to comply will make this ticket void
  • Whilst the Almeida Theatre takes responsibility for tickets purchased directly through the Almeida Theatre Box Office, the theatre website and authorised ticket agencies, we will not be responsible for tickets that have been sold through unauthorised methods
  • Bookers with tickets purchased through an unauthorised vendor will not in any circumstances receive an exchange or refund from the Almeida Theatre
  • The Almeida Theatre reserves the right to place restrictions on the volume of tickets that may be ordered through the Box Office or online
  • When making a booking the booker accepts our terms and conditions on behalf of all members of their party
  • The Almeida Theatre conforms to the Data Protection Act 2018

Exchanges, cancellations and refunds

  • Tickets cannot be refunded unless a performance is cancelled. In the event of an abandoned performance (i.e. that is stopped part way through), bookers will first be offered the opportunity to exchange tickets for another performance; a refund will be issued for an abandoned performance if there are no alternative tickets or if the booker is not able to attend an alternative performance
  • In the event that bookers are unable to attend a performance a refund will not be made available. However the Almeida Theatre will exchange tickets for another performance of the same production at the cost of £1 per ticket and subject to availability. Original tickets must be returned to the Almeida Theatre Box Office at least two days prior to the original performance date. The Almeida Theatre takes no responsibility for tickets lost in the post
  • The Almeida Theatre may agree to sell unused tickets previously purchased directly from the theatre, on behalf of the booker, at face value, if the production has reached capacity
  • Money from successfully re-sold tickets must be collected in person from the Box Office. The Almeida Theatre cannot guarantee the re-sale of returned tickets. It is the bookers responsibility to check with the Box Office if their ticket has been resold
  • The Almeida Theatre does not have understudies and so it may be necessary to cancel a performance at short notice due to cast illness. For this reason please ensure the Box Office has your correct contact details. In this instance no travel costs or other expenses incurred as part of your visit to the Almeida Theatre will be refunded
  • Refunds, issued for whatever reason, will be credited to your Almeida Theatre account. This credit must be used within two calendar years (24 months). Any credit not used within this time will be assumed to be a donation to the Almeida Theatre; it will be removed from your account and put towards our annual fundraising target

General Terms of Admission


Alternative Dispute Resolution

  • If for any reason we are unable to settle any dispute by negotiation and you are not satisfied with our final response, you may attempt to settle it through Alternative Dispute Resolution and can contact The Society of Ticket Agents and Retailers (STAR). The Almeida Theatre is a Member of STAR and they provide a free and approved dispute resolution service for customers of STAR members. You can reach STAR on 01904 234 737 or +44 1904 234 737 if calling from outside the UK (10am - 5pm Mon - Fri), or by completing the complaints form or email This email address is being protected from spambots. You need JavaScript enabled to view it.. If you'd prefer to write to them, their address is:
    Society of Ticket Agents and Retailers
    PO Box 708
    St Leonard's Place
    York
    YO1 0GT
  • As an online trader, pursuant to European Union legislation, you may use the following link to the European Commission's Online Dispute Resolution platform here, where you can access further information about online dispute resolution. 

Security and Safety

  • Abusive, anti-social or threatening behaviour of any kind towards another member of the audience or staff will result in immediate removal from the premises and may end in legal action
  • Whilst not currently standard practice, the Almeida Theatre reserves the right to conduct bag searches for security purposes
  • Glasses, bottles, cameras and recording equipment are not allowed in the auditorium, and drinks may be carried in plastic cups provided
  • Hot food is not permitted in the auditorium. Please remember any food/sweets in noisy wrappers may disturb the performers and other members of the audience
  • Strobe lighting, gunshots and smoke effects are sometimes used in productions; details are available from the Almeida Theatre Box Office after the first performance

 

Our websites - www.almeida.co.uk, live.ameida.co.uk and speech.almeida.co.uk

General

  • The Almeida Theatre website, Almeida Live website and 'Figures of Speech’ website are owned and operated by the Almeida Theatre Company Ltd. You may use these websites for (a) your own personal and non-commercial use or (b) any non-commercial educational use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any content obtained from this website, except for any copying, distribution or reproduction that is strictly necessary for any non-commercial use.
  • You may use our websites subject to the terms and conditions set out on this page. Access and use by you of this site constitutes acceptance by you of the terms and conditions in force at the time of use.
  • You may not alter our websites in any way or post onto or transmit to our websites any material containing software viruses or files which may damage or disrupt the good working order of computer or telecommunications equipment.
  • Any comment you post on our websites will not be confidential and may be used by the Almeida Theatre for any purpose subject to our Privacy Policy.
  • The use of our websites by a minor is subject to the consent of their parent or guardian.
  • The Almeida Theatre will aim to correct any errors or omissions as soon as possible after being notified of them
  • If any part of these terms and conditions are not enforceable, this will not affect the enforceability of any other part.
  • These terms and conditions are governed by English Law and all disputes will be submitted to the non-exclusive jurisdiction of the English Courts.

Linking to our sites

  • You may link to our websites, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
  • You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site on any website that is not owned by you.
  • Our websites and their content must not be framed on any other site.
  • If you wish to make any use of content on our sites other than that set out above, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

Links to Third Party Sites

  • Our websites may contain links to websites operated by third parties which provide useful information that supplements our own services. The content and operation of these websites is outside our control and you proceed at your own risk. The Almeida Theatre does not endorse or sponsor, and is not liable for the products, services or content you access through any linked site.

Content

  • We are the owner or the licensee of all intellectual property rights on our websites, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
  • Our status (and/or that of any identified contributors/sources) as the authors of content on our site must always be acknowledged.

Comments

  • We welcome comments on our websites and encourage conversation on the topics discussed. We expect users to follow the below standards for each part of any contribution as well as to its whole.

Etiquette

  • Be polite and act with consideration for other website users of all ages and backgrounds
  • Don’t hijack a post to discuss your own personal agenda or promote your own event
  • Don’t flag a post or comment because you disagree with someone else

Moderation

  • We are under no obligation to oversee, monitor or moderate any commenting service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any commenting service by a user in contravention of our terms of use, whether moderated or not.

Comments must:

  • Be accurate (where they state facts).
  • Be genuinely held (where they state opinions).
  • Be relevant to the original post.

Comments must not:

  • Contain any material which is obscene, offensive, hateful, inflammatory or defamatory of any person.
  • Promote sexually explicit material, violence or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any copyright, database right or trademark of any other person.
  • Promote any illegal or commercial activity.
  • Be threatening, abusive or used to impersonate any person, or to misrepresent your identity or affiliation with any person.

 

Virus protection

  • We make every effort to check and test material at all stages of production. It is always wise for you to run an anti-virus program on all material downloaded from the internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from our websites.
  • You acknowledge that you use our websites at your entire risk and that we shall not be liable for any loss (whether direct, indirect, incidental or consequential damages) resulting from your use of our websites and their material.
  • All material is provided on an "AS IS" basis only. We cannot warrant that our websites or any material provided will meet any of your needs or requirements or that it will be complete, error free, accurate or that it will be delivered without interruption, fault or error. Accordingly and to the maximum extent permitted by applicable law, we hereby disclaim all warranties and conditions, whether express, implied or statutory, regarding our websites and their materials, including, but not limited to, any warranty of satisfactory quality or fitness for a particular purpose and non-infringement of third party rights.

Variations

  • These terms may be varied from time to time. Please ensure that you review these terms and conditions regularly as you will be deemed to have accepted a variation if you continue to use this site after any variation has been posted