Terms & Conditions | Almeida Theatre

The Almeida Theatre (we) reserve the right to:

make any alterations to the advertised programme or casting rendered necessary by unavoidable causes
request any ticket holder to leave the theatre and take appropriate action to enforce this right
refuse admission or eject from the venue any person that it believes is likely to cause a nuisance, disturbance or threat to other audience members, the venue or its employees
refuse admission to anyone whose tickets have been purchased through an unauthorised agency or third party
rescind a membership or gift membership should the recipient contravene our terms of sale

Tickets and Booking

Every member of the audience must have a valid ticket for the date and time that they are attending and be able to produce I.D. to support a concessionary or discounted rate
It is your responsibility to ensure that all tickets issued to you are accurate, and that personal information provided when making a booking is correct
The Almeida Theatre takes no responsibility for tickets lost in the post
No tickets may be re-sold for any reason by any outlet other than the Almeida Theatre Box Office or one of its authorised ticket agents (unauthorised outlets include websites such as auction sites). Failure to comply will make this ticket void
Whilst the Almeida Theatre takes responsibility for tickets purchased directly through the Almeida Theatre Box Office, the theatre website and authorised ticket agencies, we will not be responsible for tickets that have been sold through unauthorised methods
Bookers with tickets purchased through an unauthorised vendor will not in any circumstances receive an exchange or refund from the Almeida Theatre
The Almeida Theatre reserves the right to restrict the number of tickets that may be ordered through the Box Office or online. Any restriction will be indicated at the time of booking.
The Almeida Theatre also reserves the right to cancel and refund any transaction that exceeds the ticket restriction without notice. This policy is in effect to discourage and prevent unfair ticket buying practices.
When making a booking the booker accepts our terms and conditions on behalf of all members of their party
The Almeida Theatre conforms to the Data Protection Act 2018

Exchanges, Cancellations and Refunds

Tickets cannot be refunded unless a performance is cancelled. In the event of an abandoned performance (i.e. that is stopped part way through), bookers will first be offered the opportunity to exchange tickets for another performance; a refund will be issued for an abandoned performance if there are no alternative tickets or if the booker is not able to attend an alternative performance
In the event that bookers are unable to attend a performance a refund will not be made available. However the Almeida Theatre will exchange tickets for another performance of the same production subject to availability and 48 hours’ notice
The Almeida Theatre will try to resell unused tickets previously purchased directly from the theatre, on behalf of the booker, at face value
Money from successfully re-sold tickets can either be kept as a credit voucher or customers can contact the Box Office with their card details to process a refund. The Almeida Theatre cannot guarantee the re-sale of returned tickets. It is the bookers responsibility to check with the Box Office if their ticket has been resold
It may be necessary to cancel a performance at short notice due to cast illness. For this reason please ensure the Box Office has your correct contact details. In this instance no travel costs or other expenses incurred as part of your visit to the Almeida Theatre will be refunded
Refunds, issued for whatever reason, will be credited to your Almeida Theatre account. This credit must be used within two calendar years (24 months). Any credit not used within this time will be assumed to be a donation to the Almeida Theatre; it will be removed from your account and put towards our annual fundraising target

General Terms of Admission

Production running times are estimates until after press night has taken place
Production start times may vary
Our latecomers policy is dependent on the production. Latecomers may be asked to wait in the foyer until an appropriate moment in the performance to admit them to the auditorium. If there is no appropriate moment or admittance will cause disruption latecomers may be refused admission. There is a monitor in the foyer where latecomers can view the performance. No refund or exchange will be offered in this instance
Audience members who leave the auditorium once the performance has started may be asked to wait in the foyer until an appropriate moment in the performance to be re-admitted. If there is no appropriate moment or admittance will cause disruption, re-admittance may be refused. There is a monitor in the foyer where the performance can be viewed. No refund or exchange will be offered in this instance
The use of mobile phones and other electronic devices, even when silenced, can be distracting to other audience members and the performers on stage. Mobile phones, watch alarms and other electronic devices should be switched off before entering the auditorium
Children under the age of four, including babes in arms, will not be admitted to the auditorium – exceptions to this rule can only be made if the Almeida Theatre advertises the production as a family show suitable for young children of that age
Filming, photography or audio in the foyer or during a performance are strictly prohibited unless written permission has been granted by the marketing department. The Almeida Theatre reserves the right to delete or destroy and such recorded material made without permission
The Almeida Theatre may carry out general filming, sound recording or photography in or around the venue. By purchasing tickets or visiting the bar you and your party are consenting to being filmed, recorded or photographed
The Almeida Theatre does not have a cloakroom or storage for bicycles or luggage at the theatre
We welcome feedback at any time. Please send your comments, compliments or complaints to feedback@almeida.co.uk

Alternative Dispute Resolution

If for any reason we are unable to settle any dispute by negotiation and you are not satisfied with our final response, you may attempt to settle it through Alternative Dispute Resolution and can contact The Society of Ticket Agents and Retailers (STAR). The Almeida Theatre is a Member of STAR and they provide a free and approved dispute resolution service for customers of STAR members. You can reach STAR on 01904 234 737, or +44 1904 234 737, if calling from outside the UK (10am – 5pm, Mon – Fri), or by completing the complaints form. If you’d prefer to write to them, their address is:
Society of Ticket Agents and Retailers, Blake House, 18 Blake Street, York, YO1 8QG
As an online trader, pursuant to European Union legislation, you may use the following link to the European Commission’s Online Dispute Resolution platform here, where you can access further information about online dispute resolution

Security and Safety

Abusive, anti-social or threatening behaviour of any kind towards another member of the audience or staff will result in immediate removal from the premises and may end in legal action
Whilst not currently standard practice, the Almeida Theatre reserves the right to conduct bag searches for security purposes
Glasses, bottles, cameras and recording equipment are not allowed in the auditorium, and drinks may be carried in plastic cups provided
Hot food is not permitted in the auditorium. Please remember any food/sweets in noisy wrappers may disturb the performers and other members of the audience
Strobe lighting, gunshots and smoke effects are sometimes used in productions; details are available from the Almeida Theatre Box Office after the first performance

Our websites: almeida.co.uk, ticketing.almeida.co.uk and speech.almeida.co.uk

General

The Almeida Theatre website, Almeida ticketing website and ‘Figures of Speech’ website are owned and operated by the Almeida Theatre Company Ltd. You may use these websites for (a) your own personal and non-commercial use or (b) any non-commercial educational use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any content obtained from this website, except for any copying, distribution or reproduction that is strictly necessary for any non-commercial use
You may use our websites subject to the terms and conditions set out on this page. Access and use by you of this site constitutes acceptance by you of the terms and conditions in force at the time of use
You may not alter our websites in any way or post onto or transmit to our websites any material containing software viruses or files which may damage or disrupt the good working order of computer or telecommunications equipment
Any comment you post on our websites will not be confidential and may be used by the Almeida Theatre for any purpose subject to our Privacy Policy
The use of our websites by a minor is subject to the consent of their parent or guardian
The Almeida Theatre will aim to correct any errors or omissions as soon as possible after being notified of them
If any part of these terms and conditions are not enforceable, this will not affect the enforceability of any other part
These terms and conditions are governed by English Law and all disputes will be submitted to the non-exclusive jurisdiction of the English Courts

Linking to our sites

You may link to our websites, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site on any website that is not owned by you
Our websites and their content must not be framed on any other site
If you wish to make any use of content on our sites other than that set out above, please contact info@almeida.co.uk

Links to Third Party Sites

Our websites may contain links to websites operated by third parties which provide useful information that supplements our own services. The content and operation of these websites is outside our control and you proceed at your own risk. The Almeida Theatre does not endorse or sponsor, and is not liable for the products, services or content you access through any linked site

Content

We are the owner or the licensee of all intellectual property rights on our websites, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved
Our status (and/or that of any identified contributors/sources) as the authors of content on our site must always be acknowledged
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors
Where permission to reproduce material from the site is indicated (for example, materials provided for the use of the media) or permission is granted on copyright protected material, the material may be reproduced free of charge in any format or medium provided it is reproduced accurately and not used in a misleading context. Where any of the copyright items on this site are being republished or copied to others, the source of the material must be identified and the copyright status acknowledged
If you print off, copy or download any part of our websites in breach of these terms of use, your right to use our websites will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. Requests for such approval should be directed to:
Almeida Theatre, Almeida Street, London, N1 1TA
Telephone: 020 7288 4900
Email: info@almeida.co.uk
Please give details of your intended use of the relevant material and include your contact details

Virus protection

We make every effort to check and test material at all stages of production. It is always wise for you to run an anti-virus program on all material downloaded from the internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from our websites.
You acknowledge that you use our websites at your entire risk and that we shall not be liable for any loss (whether direct, indirect, incidental or consequential damages) resulting from your use of our websites and their material.
All material is provided on an “AS IS” basis only. We cannot warrant that our websites or any material provided will meet any of your needs or requirements or that it will be complete, error free, accurate or that it will be delivered without interruption, fault or error. Accordingly and to the maximum extent permitted by applicable law, we hereby disclaim all warranties and conditions, whether express, implied or statutory, regarding our websites and their materials, including, but not limited to, any warranty of satisfactory quality or fitness for a particular purpose and non-infringement of third party rights.

Variations

These terms may be varied from time to time. Please ensure that you review these terms and conditions regularly as you will be deemed to have accepted a variation if you continue to use this site after any variation has been posted