Below are the answers to some of the most common questions audiences have. If your query isn’t answered below, then please don’t hesitate to contact the Box Office on 020 7359 4404 or email@example.com.
We regularly get tickets returned to us which we make immediately available to buy online. So it’s always worth checking back for tickets online. If any tickets are returned just before the performance begins, these will be offered to the returns queue at the theatre on a first-come, first-served basis.
We advise you leave plenty of time to get to the theatre as due to the intimate nature of our auditorium it is not always possible to admit latecomers. If you arrive a little late we will try our best to admit you to the performance at a suitable point, this will likely be to the Circle and you won’t necessarily be able to take the seat you booked until the interval. However if we’re unable to admit you, you will be able to watch the performance on a screen in the foyer until the interval.
Approximate running times are published on all production pages as soon as we have an accurate time. While a production is in rehearsals and during preview performances running times can change, so it is often not possible for us to publish running times until after the first couple of performances. If you need some guidance on the running time, you can contact the Box Office on 020 7359 4404 or email firstname.lastname@example.org.
Strobe lighting, loud sound effects and gunshots are sometimes used in our productions. We endeavour to provide up-to-date warnings on our Production Content Guide page , but please note this information can change during the opening performances. For more information you can call the Box Office on 020 7359 4404 or email email@example.com.
We always aim to list content and trigger warnings on each of our production pages. We try not to go into too much detail around the plot, but we will flag themes we think could cause upset or distress (for example extreme violence or sexually explicit themes) as well as technical triggers (for example loud noises or flashing lights). We also, where appropriate, add an age suitability reference, this is however only ever a guidance and is ultimately down to individual choice.
Our content warnings are updated as a production evolves through rehearsals and previews, so please note they may change between booking a ticket and seeing the production.
If there are specific themes, triggers or allergies which you would like to discuss with one of our team before you book, please call the Box Office on 020 7359 4404 or email firstname.lastname@example.org.
Yes, from time-to-time we will record a performance for future release or archival purposes. We will make it clear to audiences at the point of booking if any recording is taking place at a performance. Due to the way we capture performances there is a possibility that audience members could be filmed and by attending these performances in-person, you are agreeing to appearing in any future recording.
Tickets & Orders
For details of our exchange and refund policies, please see the Exchanges, Cancellations and Refunds section of our Terms and Conditions>
Please first check your spam/junk folder in case the email has incorrectly been sent there. If you can’t find the email in your junk folder then please contact the Box Office on 020 7359 4404 or email@example.com, who will be able to resend the email.
To ensure the Almeida is affordable for everyone, we offer concessionary rates for those aged under 30, over 65s, locals, key workers, those claiming Job Seekers Allowance, and audiences who identify as D/deaf or disabled.
These tickets are available on selected performances, and can be revealed by entering the promo code 25UNDER before selecting your seats. Audiences aged 25 and under with access requirements are also able to book £5 tickets for our access performances by calling the Box Office on 020 7359 4404 or email firstname.lastname@example.org.
You are able to book a maximum of ten tickets online across a number of different productions. This prevents individuals reselling large numbers of tickets through unauthorised agents. If you would like to book more than ten tickets please contact our Box Office on 020 7359 4404 or email email@example.com.
We use an online waiting room to limit the number of people on the website during busy periods, such as when new productions go on sale, to ensure everyone has a smooth booking experience.
Full details about our access performances and provisions can be found in our Access For All section>
If you have access requirements please book via our Box Office so we can ensure you have the best experience on your visit. We will also be able to advise on facilities we have available, seats with extra leg room, wheelchair spaces, the best seats to view the captioning screen from, and other queries you may have. The Box Office can be contacted on 020 7359 4404 or email firstname.lastname@example.org.
Yes. Wheelchair spaces are available at every performance. Please contact our Box Office to book on 020 7359 4404.
Yes, you can collect a hearing device from the kiosk at the end of the bar. These devices are thoroughly cleaned before and after use.
We unfortunately don’t have a cloakroom or bag storage facilities, and large bags can’t be taken into the auditorium.
There are bike racks along Upper Street, as well as at Islington Town Hall, a five minute walk from the theatre, which has secure bike stands with CCTV and street lighting.
We unfortunately do not have space at the theatre to store bicycles, even if they fold down.
Unfortunately tables cannot be booked. However, you can pre-order drinks for the interval and skip the queue by speaking to a member of the bar team when you arrive at the theatre.
When creating an account you will be able to choose what type of emails you receive from the Almeida. If you already have an account, you can log in to your account here, and then change which emails you receive. Please make sure to select ‘Save changes’ at the bottom of the page for any changes to be updated. Alternatively please contact the Box Office and we can update this for you.
You can reset the password for your account here. You will be emailed a link with instructions.
All our productions are cast by freelance casting directors specific to those productions. Any confirmed creative team members, including casting directors, can be found on the relevant production page on our website.
The Almeida is unable to read unsolicited scripts. If you have written a script, we suggest you contact Theatre503, the National Theatre Studio or the Royal Court as they may be able to help you.
We have a portfolio of photographers that we regularly work with and often specific photographers are used at the request of a director. Email email@example.com with a link to your website and if your work is relevant we will keep your details on file for future use.
Most of the images and photography that we use are copyright of the photographer and are only available for us to use for our own marketing materials. If you have a query about using an image please email firstname.lastname@example.org or contact the photographer directly.