Covid-19 FAQs

Visiting the theatre may be slightly different to usual so we have provided the below information to answer any questions you may have before attending. Our Front of House team will be on hand during your visit to help with any questions you have on the day.

Do I have to wear a face covering?
Face coverings are no longer required by law. However, the government suggests that people continue to wear face coverings in crowded, enclosed spaces where they encounter those they do not normally meet.
So, we encourage our visitors to continue to wear a face covering while in the theatre, unless they are exempt or when they are eating or drinking, but it is not enforced.

What happens if a performance is postponed or cancelled?
Our Box Office team will contact you directly, and you will have the choice of a full refund or changing your tickets to a different performance.

How close will I be to other people in the auditorium?
All our performances are being sold at full capacity so bookers will be seated next to another group.

Can I book tickets in-person at the theatre?
Yes, you can find out Box Office opening hours here.

Can I collect my ticket from the Box Office?
Yes, tickets are available for collection. We recommend using Digital Tickets where possible though, and these tickets can be shown on a digital device (e.g. smartphone) or printed out at home. Alternatively we are able to post printed tickets to you, and this will incur a postage fee. Please call our Box Office if you need any additional assistance.

Are single seats available?
Yes, you are able to purchase a single seat to any of our performances.

Will there still be spaces available for people in wheelchairs?
Yes. Wheelchair spaces are available at every performance. Please contact our Box Office to book on 020 7359 4404.

How does your air ventilation work?
We’ve reconfigured our air conditioning unit to to pull in 100% fresh air from outside. None of the air is recycled or recirculated.

How often is the theatre cleaned?
The theatre will be cleaned regularly throughout the day and given a deep clean after every performance.

If you or anyone in your group tests positive, do not travel to the theatre. Please contact our Box Office team and we will attempt to change the dates of your tickets or issue a credit voucher.

What happens if I have to isolate and can no longer attend my performance?
Please do not visit the Almeida if you, or anyone in your household, is displaying symptoms of COVID-19 – please check the NHS website. As soon as possible, please contact our Box Office team and we will attempt to change the dates of your tickets or issue a credit voucher.

Who should I contact if I have tested positive for Coronavirus within 5 days of visiting the theatre?
Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. as soon as possible if you receive a positive test.

Will I have to queue outside?
On arrival at the theatre please join the queue outside, ensuring you maintain a safe distance from others. We will try to get everyone to their seats as quickly and safely as possible, but we may need to ask you to queue outside of the theatre for a short time so please bring appropriate clothing and/or umbrellas where necessary.

Will latecomers be admitted?
It is not always possible to admit latecomers so please ensure you leave plenty of time to get to the theatre.

Do you have a cloakroom?
We unfortunately don’t have a cloakroom or bag storage facilities, and large bags can’t be taken into the auditorium.

Will I be able to use a hearing device?
Yes, you can collect a hearing device from the kiosk at the end of the bar. These devices will be thoroughly cleaned before and after use.

Will I be able to use the toilets?
Yes, all our toilets will be available and are cleaned regularly.

Will I be able to order a drink from the bar?
Yes. There will be a bar service available to purchase refreshments to take into the auditorium.

Will I be able to pay in cash?
Yes, we are accepting payments by cash and card. We encourage audiences to pay by a contactless payment whenever possible.

Will I be able to purchase a programme?
Yes, we are selling our usual programmes for productions.

Where are the nearest bicycle racks?
There are bike racks along Upper Street. We unfortunately do not have space at the theatre to store bicycles.

If you have any further questions please contact the Box Office on 020 7359 4404 or This email address is being protected from spambots. You need JavaScript enabled to view it..

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