Visiting the theatre may be slightly different to usual so we have provided the below information to answer any questions you may have before attending. Our Front of House team will be on hand during your visit to help with any questions you have on the day.
Do I have to wear a face covering?
Yes. You will need to wear a face covering at all times within the theatre, except when eating or drinking. If you can’t wear a face mask for health reasons and would feel more comfortable showing something to indicate this, you can download exemption cards here.
What happens if a performance is postponed or cancelled?
Our Box Office team will contact you directly, and you will have the choice of a full refund or changing your tickets to a different performance.
How many tickets can I purchase?
You can book up to 6 tickets and all groups must be from a single household or support bubble. All seats are arranged in pre-set group sizes, which currently range from 1 to 4 seats.
How close will I be to other people in the auditorium?
To ensure our audiences are safe and socially distanced, we have reduced our capacity to 120 seats, around a third of our usual size. We have reconfigured the auditorium to ensure that all audience bubbles will be seated at least 1m apart in all directions from each other. This includes leaving space either side of each bubble and respacing rows to allow additional space in front and behind.
Can I book tickets in-person at the theatre?
No. All tickets must be purchased in advance either online here, or over the phone with our Box Office on 020 7359 4404. Ticket sales will end 2 hours before the performance starts.
Can I collect my ticket from the Box Office?
Unfortunately no, to limit social contact we will need you to display your ticket on a digital device (e.g. smartphone) or print it out at home. Please call our Box Office if you need any additional assistance.
Are single seats available?
Yes, a number of single seats are available at every performance across a range of prices. To maintain social distancing all tickets can only be sold within pre-set audience bubbles, so those planning on attending alone will need to book a single seat, or purchase multiple seats within a seating bubble.
Can I sit with my friends?
In line with government advice you are only able to sit with members of your household or support bubble.
Will your staff wear face coverings?
Yes, our staff will be wearing face masks (except cast members while they are performing) and keeping their distance from one another as much as possible.
When will the auditorium be open from?
You will be able to enter the theatre and the auditorium from 45 minutes before the performance start time.
Will there still be spaces available for people in wheelchairs?
Yes. Wheelchair spaces are available at every performance. Please contact our Box Office to book on 020 7359 4404.
How does your air ventilation work?
We’ve reconfigured our air conditioning unit to to pull in 100% fresh air from outside. None of the air is recycled or recirculated.
How often is the theatre cleaned?
The theatre will be cleaned regularly throughout the day and given a deep clean after every performance.
What happens if I have to isolate and can no longer attend my performance?
Please do not visit the Almeida if you, or anyone in your household, is displaying symptoms of COVID-19 – please check the NHS website. As soon as possible, please contact our Box Office team and we will attempt to change the dates of your tickets or issue a credit voucher.
Who should I contact if I have tested positive for Coronavirus within 14 days of visiting the theatre?
Will I be contacted if someone at the theatre tests positive for Coronavirus after my performance?
If one of your fellow audience members tests positive you may receive a call from NHS Test & Trace advising you to isolate.
Will I have to queue outside?
On arrival at the theatre please join the queue outside, ensuring you maintain a safe distance from others. We will try to get everyone to their seats as quickly and safely as possible, but we may need to ask you to queue outside of the theatre for a short time so please bring appropriate clothing and/or umbrellas where necessary.
Will latecomers be admitted?
No. Unfortunately, we will not be admitting any latecomers at this time. Please ensure you leave plenty of time to get to the theatre.
Will I be able to re-enter the auditorium during the performance?
We do advise you stay at your seat at all times to help with social distancing. If you do need to leave the auditorium in an emergency our ushers will attempt to readmit you without disturbing other audience members or the production. This may however not be possible and you may need to watch the rest of the show on the relay screen in the foyer.
Do you have a cloakroom?
We unfortunately don’t have a cloakroom or bag storage facilities, and large bags can’t be taken into the auditorium.
Will I be able to use a hearing device?
Yes, you can collect a hearing device from the kiosk at the end of the bar. These devices will be thoroughly cleaned before and after use.
Will I be able to use the toilets?
Yes. Our toilets will be cleaned regularly and will be operated with socially distanced queues.
Will I be able to order a drink from the bar?
Yes. You can pre-order drinks online in advance of your visit.
Will I be able to pay in cash?
No, for hygiene purposes we will only be accepting card and cashless payments.
Will I be able to purchase a programme?
Unfortunately we will not be producing and selling our usual programmes or cast sheets at the moment. But we will make a free digital version available that you can view online or on your smartphone.
Where are the nearest bicycle racks?
There are bike racks along Upper Street. We unfortunately do not have space at the theatre to store bicycles.
Is there a 10pm curfew?
The Government has confirmed that the 10pm closing time for the hospitality sector does not affect theatres. But the production of Nine Lessons and Carols will be approximately 90 minutes with no interval, so will not be effected either way.
Will you make the productions available online?
We are working on ways we can digitally capture these productions to make them available for those who can’t make it to the theatre at this time. More news to follow shortly.